Need to meet one-on-one with an Ombudsman? Call us to schedule an appointment in our Boston office on Tuesdays and Thursdays, 10am-3pm.
What we do
WE WORK WITH YOU, YOUR HEALTHCARE PROVIDERS, AND MASSHEALTH TO HELP YOU ACCESS THE BENEFITS AND SERVICES COVERED BY YOUR PLAN.
Our team can answer questions about plan benefits and services, help you understand a denial letter, listen to your concerns, help address problems, and more. We help anyone enrolled in MassHealth, of all ages, identities, and abilities in over 165 languages on request, including ASL.